Terms of Service

By accessing or using Social Intel (socialintel.io), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services. These terms apply to all visitors, users, and customers of Social Intel.

Social Intel provides social media datasets, analytics data, and related data products ("Datasets") for commercial and research use. Our services include:

• One-time dataset purchases — permanent access to a specific data snapshot
• Pro subscription — ongoing access to all datasets with daily updates
• Custom dataset requests — tailored data collection to your specifications
• API access — programmatic retrieval of your purchased datasets

To purchase datasets or access the API, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your API key and password
• Promptly notify us of any unauthorized account access
• Accept responsibility for all activity under your account

We reserve the right to terminate accounts that violate these terms or remain inactive for more than 12 months.

One-time purchases grant permanent access to the dataset version available at the time of purchase. Future updates are not included unless specified.

Subscriptions are billed monthly and automatically renew until cancelled. You may cancel at any time from your dashboard; cancellation takes effect at the end of the current billing period.

Refunds: We offer a 14-day money-back guarantee on all purchases. Contact us at legal@socialintel.io within 14 days for a full refund. See our Refund Policy for full details.

Upon purchase, we grant you a non-exclusive, non-transferable licence to use the dataset for:

• Internal business analytics and research
• Training machine learning and AI models
• Building products and services for your own customers
• Academic and non-commercial research

You may not:

• Resell, redistribute, or sublicence the raw dataset to third parties
• Share API keys or account credentials with individuals outside your organisation
• Use the data to violate applicable laws or source platform terms
• Reverse-engineer our data collection methods or bypass usage limits

Our datasets are collected from publicly accessible social media platforms including Reddit, TikTok, YouTube, and others. We collect only public data in compliance with each platform's terms of service and applicable law.

Datasets are provided "as is." We do not guarantee completeness, accuracy, or fitness for any particular purpose. You are responsible for validating data before making business decisions based on it.

Social Intel retains all rights to our platform, software, data processing pipelines, and the structure and organisation of our datasets. The underlying user-generated content remains the property of its original creators.

Your purchase grants you a licence to use the data — it does not transfer ownership of any intellectual property.

Your use of Social Intel is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

API access is subject to rate limits based on your plan. Abuse of the API — including excessive requests, automated scraping of our platform, or attempts to exceed plan limits — may result in temporary or permanent suspension without refund.

Social Intel and its datasets are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the fullest extent permitted by law, Social Intel shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or datasets.

Our total liability to you for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

We reserve the right to modify, suspend, or discontinue any part of our service at any time with reasonable notice to active subscribers. Continued use after changes constitutes acceptance of the updated terms.

These terms are governed by the laws of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

For questions about these Terms of Service: legal@socialintel.io