Privacy Policy

Social Intel ("we", "us", or "our") operates socialintel.io. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

Information you provide:

• Account details — name, email address, password (hashed)
• Payment information — processed by PayHere; we do not store card numbers
• Communications — emails, support requests, custom dataset enquiries

Information collected automatically:

• Usage data — pages visited, features used, API requests made
• Device and browser information — IP address, browser type, operating system
• Cookies and similar technologies — session tokens, preference storage

We use the information we collect to:

• Provide and maintain our services, including dataset delivery and API access
• Process transactions and send purchase confirmations
• Send service notifications — payment receipts, subscription renewals, product updates
• Respond to support enquiries and custom dataset requests
• Improve our platform and develop new features
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

We do not sell your personal information to third parties, use it for advertising, or share it with data brokers.

We use cookies and similar tracking technologies for:

• Essential cookies — session management and authentication (required)
• Analytics cookies — understanding how visitors use our site (opt-out available)
• Preference cookies — remembering your settings and choices

You can control cookies through your browser settings. Disabling essential cookies may prevent you from logging in or completing purchases.

We share personal information only in the following circumstances:

• Payment processors — PayHere processes your payment details; we receive only a transaction confirmation.
• Infrastructure providers — AWS cloud hosting and database services under data processing agreements.
• Legal requirements — when required by law, court order, or to protect the rights and safety of our users.

We implement industry-standard security measures including:

• TLS/SSL encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Hashed and salted passwords — we never store plaintext passwords
• API key authentication with per-request validation
• Regular security reviews and access controls

We retain your personal information for as long as your account is active or as needed to provide our services:

• Account data is retained until you request deletion
• Purchase records are retained for 7 years for accounting and tax compliance
• Server logs are retained for 90 days
• API usage logs are retained for 12 months

Upon account deletion, we anonymise or delete your personal data within 30 days, except where retention is required by law.

Depending on your location, you may have the right to:

• Access — request a copy of personal data we hold about you
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion of your personal data
• Portability — receive your data in a machine-readable format
• Objection — object to processing of your data for marketing purposes

To exercise any of these rights, contact us at privacy@socialintel.io. We will respond within 30 days.

Our datasets contain publicly posted content from social media platforms. We collect only publicly accessible data in compliance with each platform's terms of service.

If you believe your content has been included in one of our datasets and wish to have it removed, contact us at privacy@socialintel.io and we will review your request promptly.

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Social Intel is operated from Sri Lanka. By using our services, you consent to the transfer and processing of your information in Sri Lanka and in other countries where our infrastructure providers operate.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

For privacy-related enquiries, requests, or complaints:

• Email: privacy@socialintel.io
• Response time: within 30 days of receipt