Frequently Asked Questions

Pro is a one-time payment per period (monthly or yearly) processed via PayPal — there is no automatic renewal and we never auto-charge you. It comes with a 7-day risk-free window, and we'll email you a reminder before it ends. Cancel within the window and your refund is issued automatically within minutes, no questions asked. When the paid period ends, access expires unless you renew by purchasing the next period.

No. You can browse our full catalog and preview dataset schemas without an account. Datasets under 10K rows are free to download with a free account. Larger datasets require an Individual purchase or Pro plan. A free account is required for downloads; scoped API keys require a Pro plan.

A social media dataset is a structured collection of posts, comments, or other content gathered from platforms like Reddit, YouTube, GitHub, and more. Each dataset is pre-processed with enrichment fields such as sentiment scores, topic tags, engagement signals, and financial indicators — ready for AI training, research, or analytics.

Browse the catalog, click any dataset to preview its schema, then hit "Download Sample" for a free 100-row preview. To download the full dataset, create a free account — datasets under 10K rows are free; larger datasets require an Individual purchase from $18 or a Pro plan.

Catalog datasets under 10K rows are free to download. Larger datasets can be purchased individually from $18 (Individual plan) or accessed via Pro (from $39/month or $390/year). Custom datasets are included in Pro at no extra charge. See our Pricing page for full details.

Yes. Click the heart icon on any catalog card to add it to your favorites. Favorites are synced across devices and accessible from the Dashboard. Use them to build a shortlist of datasets to purchase or download later.

Go to your Dashboard and open the "Purchased" tab. It lists every dataset you own, organized by purchase date. Click any dataset to download it in your preferred format. Pro subscribers also see datasets granted through their plan listed there.

We collect from 117+ platforms with active scrapers. Platforms whose terms of service prohibit automated access (Twitter/X, Instagram, TikTok, Facebook, LinkedIn) are not collected. Here is the full list of supported platforms organized by category: Social — reddit, tumblr, pinterest, flipboard, minds, steemit, snapchat, livejournal, something_awful, metafilter, arena, locals Federated — mastodon, lemmy, bluesky, misskey, peertube, pleroma, friendica, diaspora, writefreely, bookwyrm, funkwhale, microblog, pixelfed, bilibili Video — youtube, twitch, bitchute, invidious, dailymotion, coub, odysee Developer — github, gitlab, bitbucket, stackoverflow, hackernews, lobsters, launchpad, sourceforge, devto, hashnode Publishing — medium, substack, wordpress Music — soundcloud, mixcloud, whosampled, lastfm, musicbrainz, discogs Gaming — steam, steamcommunity, roblox, epicgames, giantbomb, opencritic, howlongtobeat, speedruncom, rawg, nexusmods, moddb Design — dribbble, behance, deviantart, imgur, flickr, 500px, unsplash, pixiv, artstation, newgrounds Entertainment — wattpad, archiveofourown, fanfiction, royalroad, animeplanet, anilist, kitsu, mangadex, letterboxd, trakt, goodreads, tmdb, jikan, theguardian, librarything, animenewsnetwork Finance — coinmarketcap, coingecko, stocktwits, dexscreener, pump.fun, seekingalpha, coindesk Reviews — trustpilot, g2, capterra, boardgamegeek Knowledge — wikipedia, wikidata, arxiv, chesscom Packages — npm, cratesio, rubygems, packagist, nuget, pubdev, dockerhub Crowdfunding — kickstarter, indiehackers Community — 4chan, 8kun Other — producthunt, telegram Browse our full platform list on the custom dataset request page.

Datasets are collected as static snapshots and remain available permanently. We do not automatically refresh datasets — once collected, the data is yours to access as-is. Each dataset may indicate its original collection cadence (weekly, daily, etc.) but is delivered as a permanent individual purchase.

All datasets are available in CSV, JSON, JSONL, and Parquet formats. Choose your preferred format at download time.

Yes. Submit a custom dataset request and we'll collect, clean, and deliver data from virtually any public platform. Turnaround is typically 1-3 days.

Use the custom dataset request form to specify platforms, keywords, date ranges, and enrichment fields. We collect, validate, and enrich the data, then deliver it to your account. Pro users get up to 50 custom datasets per month at no extra charge. Individual purchases start at $18 for datasets in the 10K–25K row tier.

Platforms with explicit TOS prohibitions against automated access (Twitter/X, Instagram, Facebook, LinkedIn, TikTok, etc.) are not collected and cannot be requested as custom datasets. See our Legality page for the full platform breakdown.

Every dataset passes through a multi-layer quality pipeline — from collection to delivery. This includes 40+ deterministic enrichment checks, 45 structural fixes, and 5 deduplication strategies. You can verify quality before purchasing by downloading a free sample (up to 10K rows with a free account) or previewing the schema from any catalog card.

Use the Feedback page to submit a bug report — select "Bug Report" as the category and describe the issue. We review all reports and will fix or re-collect datasets that are materially different from the agreed specifications.

Downloads are instant — we serve files directly from our CDN with no pre-generation or queuing. Simply request a download and the file begins streaming immediately. Downloads are resumable if interrupted.

We offer 250+ data fields across 30 enrichment groups including enriched fields (sentiment, emotion, topics, entities, geo/location, request intent, statistics, bias) and raw metadata (identifiers, timestamps, engagement metrics). Categories include: Core, Sentiment & Quality, Financial, Jobs & Career, Content Classification, Technical, and Video fields.

Our enrichment pipeline uses deterministic algorithms for sentiment (positive/negative/neutral), sentiment scores (0-1), confidence levels, primary emotions, sarcasm flags, and subjectivity scores across all text content.

We detect ticker mentions, financial signals (bullish/bearish), price targets, FUD/FOMO patterns, volatility signals, and due diligence markers. This covers crypto, stocks, and traditional finance across all platforms.

Absolutely. When using the custom dataset request form, you can select exactly which enrichment fields you need. You can also filter by specific columns when downloading via the API using the ?fields[] parameter.

Datasets are offered under one of four license types: Social Intel Commercial v1 (default for catalog datasets), CC BY 4.0, CC BY-NC 4.0, or Sample license. Each catalog card shows the applicable license. See our Dataset License page for full terms. Redistribution of raw data is not permitted under any license.

All 250+ enrichment fields use a deterministic pipeline — heuristic and lexicon-based algorithms running on our servers. No external API calls, no ML models with unpredictable output. This means results are fully reproducible, have zero latency per post (under 1ms), and never incur external API costs.

API keys require a Pro plan. Upgrade to Pro, then navigate to Dashboard to generate your scoped API keys. Pro includes rate limit increases and dedicated support.

Free: 500 API calls/day, plus 10 free dataset downloads/day. Individual: 1,000 API calls/day. Pro: customizable up to 15,000 API calls/day. Paid users have no separate dataset download limit.

We support JWT Bearer token auth (Authorization: Bearer [your-token], obtained via login) and X-API-Key header (your API key from the Dashboard). API keys are generated per-user from the Dashboard.

We offer a REST API that works with any HTTP client. See our Docs page for full API documentation.

Yes. Set up recurring exports of any dataset delivered automatically via email, cloud storage, or webhook. Choose daily, weekly, or monthly schedules. Pro plans include up to 10 schedules.

Create webhook subscriptions to receive instant HTTP callbacks when datasets update, new rows are collected, or custom datasets are ready. Each payload is HMAC-signed for verification. Pro plans include up to 10 webhooks.

We accept PayPal, credit/debit cards (via PayPal), and bank accounts (via PayPal). All payments are processed securely through PayPal's encrypted platform.

Pro plans come with a 7-day risk-free trial. Cancel within 7 days of payment using the Cancel button on your Billing page and your refund is issued automatically within minutes (95% refund, 5% service fee retained). Custom dataset purchases are non-refundable after delivery, but free catalog datasets are available so you can verify data quality before commissioning custom work.

Yes. Downloadable HTML receipts are available for all completed orders directly from your Order History page. Sign in and navigate to Dashboard > Order History to access them instantly.

Yes. You can switch plans at any time from the Billing page — select your new plan and complete the PayPal approval. Your current access continues uninterrupted until the new plan takes effect. Any overage credits are prorated.

You lose access to Pro features and full dataset downloads. Your data is not deleted — simply renew to regain access. Any datasets you previously purchased remain yours permanently.

We use industry-standard encryption in transit and at rest, and follow security best practices. We never share or sell your data. See our Security page for details.

Go to Settings > Account and click "Delete Account". Your account is deleted immediately after you confirm via the emailed verification code. You can also submit a data deletion request from the Data Deletion page.

Yes. We are fully GDPR-compliant. You can request data export, modification, or deletion at any time. See our Privacy Policy and Legality page for details.

Yes. Go to Settings > Account to update your name, email, or profile picture. Sign-in itself is handled by Google, so there is no password to manage.

Account data is retained until you request deletion. Purchase and transaction records are kept for 7 years (tax compliance). Download logs and API usage logs are retained for 12 months. Server logs are retained for 90 days. Upon account deletion, personal data is deleted immediately.