Refund Policy

Social Intel (socialintel.io) sells digital data products. All purchases are processed by PayPal.

Because datasets are delivered electronically, our refund terms reflect the digital goods policy. By completing a purchase, you acknowledge and agree to the terms described in this policy.

This policy applies to all paid purchases made through Social Intel, including:

• Pro plan purchases (one-time per period: $39–$465/month or $390–$4,650/year)
• Custom dataset purchases (priced from $18 per dataset)
• Individual catalog dataset purchases (priced from $18)

Catalog datasets are free to download and do not require a purchase.

Refunds are available for Pro plans only. Individual and custom dataset purchases are non-refundable after delivery.

That said, you have many opportunities to evaluate datasets before committing to a purchase. Every catalog dataset includes a free sample download (up to 10K rows), a complete field list, and platform metadata so you can verify the data meets your needs before buying. Custom dataset requests come with a full specification breakdown, pricing estimate, and platform coverage details before you approve delivery. With these preview tools, refunds are rarely needed — but when they are, Pro plans are covered.

• Pro plans — 7-day risk-free trial: Pro plans come with a 7-day risk-free trial. Cancel within 7 days of confirmed payment for a refund (95% of the purchase price, with 5% retained as a service fee). After 7 days, no refund is available, and your access continues until the end of the paid period.
• Custom dataset purchases — no refund after delivery: Because custom datasets are built to your specifications, they are non-refundable once delivered. If the dataset is materially different from the agreed specifications, we will fix it or issue a refund at our discretion.
• Individual catalog purchases — no refund after download: Catalog datasets are available for preview before purchase. Once downloaded or accessed, no refund will be issued.

Pro plans are one-time purchases billed via PayPal. Refund terms:

• 7-day risk-free trial: Cancel your plan within 7 days of confirmed payment and we will refund 95% of the purchase price (5% service fee retained) to your original payment method.
• If you have ordered custom datasets under your Pro plan, no refund is available for that period — the data has been delivered
• No partial refunds are issued for unused time within a paid period
• After the 7-day risk-free trial period, your access continues until the end of the paid period. Pro plans do not auto-renew — purchase again when your period expires.

To cancel and request a refund: Go to your Billing page and use the Cancel button. You will need to confirm your password. If you are within the 7-day risk-free trial period, the refund will be processed automatically.

These purchases are final upon delivery:

• Custom datasets — non-refundable after delivery. If the delivered dataset does not match the agreed specifications, we will re-collect at no charge or issue a full refund at our discretion
• Individual catalog purchases — non-refundable after download. Preview samples are available before purchase

When a refund is approved:

• Pro plan access is revoked immediately upon refund approval
• Custom dataset download access is deactivated
• Any data files already downloaded must not be used commercially or shared. By accepting a refund you agree to delete any downloaded files

For Pro plan refunds within the 7-day risk-free trial period, use the Cancel button on your Billing page. For other inquiries, email us at info@socialintel.io or use our contact form. Include:

• Your registered email address
• Your order ID (found in your payment confirmation email)
• The reason for your request

We respond to all refund requests within 1–2 business days. Once approved, refunds are sent to your original payment method via PayPal within 3–5 business days.

If you have a payment dispute, please contact us directly at info@socialintel.io — we resolve legitimate issues promptly.

We maintain download logs (timestamp, IP address, and user account) for all dataset deliveries. This information may be used to assess refund eligibility and detect abuse.

Repeated purchase-and-refund requests, or requesting refunds after downloading datasets, constitute abuse of this policy. Social Intel reserves the right to deny refund requests and suspend accounts where abuse is identified. Refund history is tracked per account.

Technical issues on our platform that prevent you from accessing a purchased dataset will always be remedied — either by resolving the issue within 24 hours or by issuing a full refund.

We may update this policy from time to time. The effective date at the top of this page will reflect the latest revision. Active customers will be notified of material changes via email.

For refund requests or questions about this policy:

• Email: info@socialintel.io